Purple Heart Moving Group

Simply put, using Purple Heart Moving was the WORST experience ever!!! First take note that Purple Heart is just a ‘middle-man’ so they are marking up the costs of the movers they use. They also like to quote you one price, then steadily increase it before the move and finally hit you with a bill at the time of moving saying the estimate was just wrong. So in the end the move cost about 30% more than quoted to start. The move also took over ONE MONTH!!!!! Yep you read that correct, it took a month to get our belongings. And when we finally received our items (after many many many phone calls and emails), they damaged multiple items, the broke some items, and they even lost/stole a box with a center channel speaker, a receiver and high-end speaker cables. In the end, after filing a dispute, we received $300 – what a joke. So basically here is the racket, they can ‘lose’ a box (steal it I mean), and then since they only pay you pennies on the dollar value, the movers can pocket the items and sell them to make more off you. Oh and they even asked for a 20% tip for all of this nightmare.

So here is how you move. DO NOT USE A MOVING COMPANY, especially not Purple Heart if you do. Go rent yourself a moving van, then pay a handful of buddies say $500 a piece to help you pack up, drive to your new home and unpack. You will save thousands of dollars, less items will be broken, and it will not take a full month to get your items after you arrive in your new home.

Move size: 2 Bedroom Home Service cost: $7500

It was a really stressful situation having to move from New Mexico to Maryland. I just got another military and it was time to go home and I wasn't sure what I was going to do when I got there. It was a two and a half day bus ride from Clovis to Baltimore and I was exhausted having to go through the whole process and really just wanted to get it over with. Thank goodness I called these guys. Seriously, they came over packed everything and it was on its way. The professionalism they showed made me feel comfortable letting them handle my stuff. You don't always know what other people are going through so the fact that they were respectful and careful with my things really help me out in time where I was feeling super stressed. I not only recommend this company but I highly recommend this company to anybody.

Move size: 2 Bedroom Home Service cost: $700

AVOID this HORRIBLE moving group altogether. We had a binding contract set on May 29, 2018 to move a studio from Boston to Houston, $2700, with a set pick-up window and they BAILED, leaving me scrambling now to find assistance in the busiest moving season. It's ridiculous that they aren't fined fees just as a customer would if the roles were reversed- what's the point of this 'BINDING' contract? I truly hope they get punished for unnecessary stress they have caused me and others that I see below.

My move window was supposed to be June 24-26, 2018. After I called and emailed numerous times, they told me the driver would pick up the stuff on June 26, the driver, Isaac with UJ Transport LLC, says 5-6pm. After I reach out to the him numerous times, I finally hear from him at 4:45pm stating that he cannot come to Boston until 9pm. He then proposes to do it first thing in the morning (7am) the following day, the 27th, even though I had to again rearrange my work schedule again. When I called him at 6:40am, he isn't even aware of the job and says he can't do it and to call the company! For the remainder of the day, the Purple Heart including its manager, Makena Rhodes, were incompetent with poor communication and failed to find a replacement driver. Also a FALSE CLAIM on their website: they DO NOT have 24/7 customer service.

Move size: Studio Service cost: $2663

I am filing a complaint against them with the Attorney's General Office. This is truly a "Bait and Switch" scam and they need to be stopped. All they do is scream at you to intimidate you, and they change everything about the payment and how to get paid. If anyone uses this company again, they should have their head examined. The positive reviews have to be false. This is the worst experience in my life. I would never, ever do business with this company of their Van Lines called Vanlines USA. I went to the storage and I will be lucky to have everything delivered and not broken. Moving is stressful enough, this company made it horrible.

Move size: 2 Bedroom Home Service cost: $4600

I put my move online and probably got over 50 calls from different people. I spoke to a gentleman at Purple Heart moving and he was very helpful. I am glad I followed my gut feeling. I have moved a few other times and it was a tragic experience. The move went very calm and I stayed informed. The truck drivers and loaders were nice and did not speak a lot. They let my son watch them load and went out of their way to make us comfortable. Everyone I spoke to went above and beyond.
Next time I move, I’ll be doing the same thing. It was easier than expected.

Move size: 2 Bedroom Home Service cost: $3080

- Driver very rude.
- Customer Service does not answer phone or return calls.
- They simply lost 3 of my items. The back of my couch (now I have a useless couch), the legs of my office desk (now I have a useless desk) and parts of my daughter's crib.
- Can't give me an ETA of when I will be getting my belongings back.
- Do not use this company if you have other choices.
- Their answer as a broker will most likely be that they have nothing to do with it and that I have to contact the actual movers that they hired.

Move size: 2 Bedroom Home Service cost: $3500

My fiance and I were needing to move quickly, I left finding a moving company up to him, and he thought he had found a really great company. They could move his stuff quickly, they walked him through the estimated cost. It was a little pricier than what I would have gone with, but I thought 'hey, if they are able to get everything moved down quickly, it would be worth it.' The original quote was for $2500.
When the movers came, they showed up in a semi, and could not make it up the hill that we lived on. They said that nothing was packed the way that it was 'supposed' to have been, even though we followed the directions from Purple Heart. They then were going to charge us an additional $3000 dollars!. When I found out about this, I said to get our deposit back, we would find a different company. However, according to the guy that was there to move our stuff, we were not able to get our $1000 deposit back, because we signed the paperwork for them to come move our stuff.
Long story short, we begged our family to help us offset the cost because we were now stuck in this contract. They gave us a new quote of $3500, and said they would come back another time with a different truck, but they needed our next payment now.
We handed over the money, different people came the next time, loaded everything up, they were friendly people, hard working, I don't have a single complaint about them.

HOWEVER, we were told by Purple Heart, By the first moving company HQ, and by the third group of people, that our stuff would be there between 3-5 business days.

Day 5 was yesterday, still no contact. We called Purple heart just to see where our stuff was, and they told us they were not sure of its location, but that it would be there within 21 days.

This whole process has been a nightmare. Not only did this process make me never want to use a moving company again, but it has made me never want to go through the process of moving again. I'm not saying that this company is fake, because it is obviously a real company, but it is not a reputable place of character.
There is no transparency at all with this company, and we spent all of our savings just to be ripped off. If you are considering this company, don't.

Move size: 2 Bedroom Home Service cost: $3500

This company is a total fraud. Recently had a move from Sarasota Fl. to Nashville TN. Purple Heart misrepresented itself from the beginning -for they are not a moving company they are a moving broker. Yes- they used the same ole line--we hire veterans who need employment. Believe me --they have no veterans because they would not tolerate screwing people like this company does. They out sourced to a company called Ocean Moving of whom were the bait and switch company of all time. Total insult to veterans!!
Looking for the lawyer in Florida to give them a good dose of what its like to get screwed!! My contact is: billmason1108@att.net

PS: All these good reviews have been easily tracked to only several IP addresses---so you know the severity of the screwing your getting if you use them!!

Move size: 3 Bedroom Home Service cost: $2700